Business Analysis Capstone

Module Main Topics What Did I learn Usefulness

1 Leadership

Influence

Underlying Competences

What’s RAPS behaviours and how to remember of it to make your team stronger. When use each one of existing tools and technology to deliver a better result. Contribute to the use of facilitative behaviours on group dynamics. Reach my own level of knowledge in my work.

2 Maturity Model

Centre of Excellence

Why BA?

Reach Success

Benchmarking

KPIs We need to determine maturity levels in order to reach a better development in BA. We also are responsible for build KPIs and put the company among others, measuring the `position` in the market (benchmarking). Improve teams, maturity and productivity. Build or increase the level of the Centre of Excellence, paying attention in Value, Alignment and Communication, to reach the success.

3 SWOT

SMART Test

Canvas

Scorecard

Goals and Objectives

How to build tools to define goals and objectives in your work. How to use these tools and, being a BA, implant them in your team, thinking ahead and going beyond with definitions and consequently better results. Clearing the goals and objectives of your team / company. Engage your team into your goals, building together and compromising each person in the same objectives.

4 Negotiation

Conflict Resolution

Stakeholder Analysis

Management

How to manage conflicts among your stakeholders and your teams. Negotiating, collaborating, competing, accommodating, avoiding or compromising the involved people, if and when necessary.

5 Interviews

Listening

Surveys

Observation

It’s important to create a rapport in each step of being a good and efficient Business Analyst. How to use the tools (interviews, observation and surveys) to establish connection with your stakeholders. Improving my behavioural characteristics, I can apply my skills in my company and my team, delivering better results and coopting people to defend my ideas.

6 Brainstorming

Team Performance

Teamwork

GRPI

How to diagnose GRPI with team survey. What are the typical gaps in the team performance? How to use brainstorming in a accurate way. I can understand how my team works, its form and function. Build a constructive role as a team member. Implanting the tools in my team (polling, brainstorming, GRPI etc).

7 Problem Solving

Analytical Thinking

Decision Making

How to build a Decision Matrix,