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Tell me about yourself

• Where were you born? Are you married or single? What did you study? Why did you want to be a flight attendant? What did you do before? How long have you been working for the company? Where do you live?

Describe your job as a flight attendant. What do you have to do before and during boarding time, during the flight and after landing?

Tell me about your last flight? Where did you fly from and to? What time did the aircraft take off and land? How long did the flight last?  What was your position onboard? How was the crew? How was the weather? Did you have any problems?

How was your first flight as a crew member? How did you feel?

What’s your main difficulty at work?

Do you like working as a flight attendant? What are the good and the bad points of the job?

What qualities are important for a flight attendant?

Why is it necessary to be flexible and patient?

How long have you been working for TAM? What has changed in your life during this time?

Do you prefer to work during the day or night? Why?

What’s your favorite destination?

If you weren’t a flight attendant, what would you like to do?

What situations can cause delays for take-offs and landing? What’s the worst situation you had to face because of this?

Tell me one city you’d like to fly to? (TAM doesn’t have flights to this city)

Do you prefer long or short flights? Why?

What do you think about the initial training you had and annual recheck you must go through? What’s the most important thing to learn?

What did you think about the incident with the TAM aircraft in New York? How would you feel in this situation?

Tell me about a difficult situation or an emergency you had onboard?

How do you spend your layover time?

How do you spend your free time/day off?

Have you seen  any problems between captains and other crew members?

As a chief purser in what situations would you report the captain?

What do you think about teamwork?

Would you prefer to be a chief purser on domestic flights or an auxiliary on international flights?

If you had the power to change anything in the company or in your profession what would you like to change?

How often do you speak English during the flights?

Describe the briefing room? What do you think about it?

What would say to person who wants to become a flight attendant? What hints and advice would you give him/her?

What do you think about the privatization of the airports? Have you seen any changes in GRU airport?

What do you think about the merger between TAM and LAN?

Which aircrafts do you enjoy flying most with? Why ?

Is seniority respected in the company? Give me an example

What do you think about the reduction of the number of crew members on some flights?

What do you think about the onboard service now? What has changed?

What do you think about airline companies that charge for the food and drinks?

Have you ever missed any flight or arrived late for work? Did you have any punishment for this?

 Have you had any problems because of the use of comfort seats?

A pregnant lady sitting by emergency exit?

A passenger tells you he suspects there’s a bomb onboard

What are the procedures in case of an  emergency landing?

How do you deal with a drunk passenger onboard?

How do you deal with a blind passenger?

A passenger tells you during boarding time  that he has forgotten his luggage or documents at the duty free shop? The same thing happens but now during the flight

What do you say to passenger who is afraid of flying? Especially with turbulence

How can you communicate with a passenger who doesn’t speak any language you know?

A passenger is in pain and wants some morphine to apply on him what would you say to him?

How do you deal with rude passengers?

What would you do if you were on that flight which had the incident in New York? How would you feel?

A passenger would like to visit the cockpit and take pictures during the flight?

A passengers asks for a glass with ice to have his own alcoholic drink

A passenger asks for a place to change her baby’s diapers

Two kids are running on the aisle and making noise. You must try to settle them down and talk to their mother