O PLANO DE NEGÓCIOS AÇAI

INSTITUTO FEDERAL DE ALAGOAS

COORDENAÇÃO DE TURISMO E HOTELARIA

DISCIPLINA: LÍNGUA INGLESA V

PROFA. DRA. CLEUSA SALVINA RAMOS MAURÍCIO BARBOSA

EVALUATION – VA1

Student: Mateus Loureiro Santos

A convivial guest–host relationship is characterized by well-being mutuality and hospitality mutuality. Such a relation can be built when the guest and the host form a tri-party of coalitions, namely, economic, experience and hospitality.

QUESTION 1

Considering accomodations in a hotel, describe the differences and suggest a specific room for a guest. (4,0 marks)

                [pic 1]

Guest Profile: Business woman accompanied by her young daughter.

Guest: Good morning! I would like an accommodation for two people. For me, who is traveling on business, and for my little daughter who accompanies me. I also need a space that allows me to organize business meetings and, for my daughter, a space that allows her to interact, as I will be busy at times.

Receptionist: Good morning! I have a nice room for you. Our hotel has extensive business facilities, which will be very useful to you, and also has a day care center, where your daughter will be accompanied by other children and excellent professionals. We also have several other services and a room service that works 24 hours a day. What do you think?

Guest: It's perfect. I would like to proceed with the booking process.

Receptionist: We'll do it right now!

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QUESTION 2

Conversation between a waiter and guests in a restaurant

[pic 2] [pic 3]

Guests: Can we have a table for two, please?

Guests: No, not this one. Can we get a table by the window, please?

Waiter: Sure. That one is unreserved.

(He leaves the guests at a window table and returns after few minutes.)

Waiter: Would you like plain water or bottled water?

Guests: Bottled water, please.

(He returns after few minutes.)

Waiter: Here is your water, sir. And here is the menu.

Waiter: Would you like something to start?

(The guests browse the menu.)

Guests: Can we have two sweet corn soups with some garlic bread and vegetable platter for starters?

(He returns after 10-odd minutes to serve the appetizers, another name for starters.)

Waiter: Here are your starters.

Guests: Thank you.

1. Comente sobre a situação inicial do diálogo entre os/as clientes e o garçom. (1,0 mark)

Guests ask the waiter for a table for two by the window. They are served with bottled water initially, and the waiter presents them with the restaurant's menu, where they choose their starter dishes and are served after a few minutes.

1. Continue the dialogue indicating the main course, beverages and desserts. (3,0 marks)

(The waiter returns to the table after a few minutes.)

Waiter: What did you guys think of the starters?

Guest: Excellent, thank you. We'd like to see the main courses and drinks.

(Waiter delivers the menu.)

Guest: We want two courses of salmon in herb sauce and to accompany, a dry Cabernet Sauvignon wine.

(Waiter takes orders and returns after a few minutes with what was ordered.)

Waiter: Here it is, gentlemen. Enjoy your food.

Guest: Thank you. At the end we would like to choose a dessert.

(Waiter returns after a few minutes, hands over the menu, and guests choose dessert.)